FAQs
We like to ask questions too! Here's some you might have.
Q - What is 925 Sterling Silver?
A - 925 Sterling Silver is a beautiful blend of 92.5% pure silver and 7.5% other metals, usually copper. This mix makes it stronger and more durable, perfect for everyday wear. It’s the ideal choice for stunning jewelry that looks great and lasts long!
Q - Does 925 Silver Tarnish?
A - Yes, 925 silver can tarnish over time due to exposure to air and moisture. But don’t worry! With a little care—like storing it in a cool, dry place and giving it a gentle polish now and then—you can keep your jewelry looking shiny and new!
Q - Are Your Products Hypoallergenic?
A - Absolutely! Our 925 silver jewelry is hypoallergenic, so it's perfect for those with sensitive skin. You can enjoy wearing our stunning pieces without worrying about irritation. Feel free to shine bright and show off your style with confidence!
Q - I've received my order and there's a problem. What should I do?
A - If you're not satisfied with the quality of your order or there is a problem, please send us an email at hello@floramuse.co with a picture of the issue, your name and order number and we'll see what we can do to help.
Q - Do you offer a warranty?
A - Yes, at Floramuse.co, we offer a 24-month warranty on all our jewelry. We stand behind the quality of every piece, and if you experience any issues with materials or workmanship, we’ve got you covered.
Q - What is your return policy?
A - We offer hassle-free returns within 30 days of receiving your order, ensuring items are unused and in original condition. Your satisfaction is our priority.
Q - How can I track my order?
A - Simply click the tracking link in your shipping confirmation email to easily monitor your order. We're here to support you every step of the way!